All guide chapters
Start here
Everyday running
- Residents
- Rent and payments
- Dues and reminders
- Deposits and advances
- Expenses and profit
- Mess and meals
- Reports and dashboard
- Laundry and food for residents
- Importing residents safely
- Room changes, checkout and resident requests
- Payment approvals
- Billing periods, installments and rent reviews
- Room electricity and resident charges
- Utility connections and bills
- Inventory and room assets
- Bank accounts and wallets
Filling your beds
Your team and residents
Admission leads and follow-ups on Houstel.pk
Track prospective residents from first enquiry to a visit and admission, while avoiding duplicate leads.
Step by step
Where to go: Leads → lead tracker
Who can use it: The hostel owner, or staff with access to this feature. Some actions need additional permission.
-
Search before adding
Open the tracker, search by contact details, then Add a lead. If a matching person appears, open their existing lead or add a follow-up. Use Add another lead only when it is genuinely a different enquiry.
Search before adding · Example with dummy data. Select the image to enlarge. -
Record useful details
Choose the correct branch, how they contacted you, where they found you, their interest and the next follow-up. Keep notes factual and limited to the accommodation enquiry.
Record useful details · Example with dummy data. Select the image to enlarge. -
Follow through
Open the lead to record follow-ups, visits and the outcome. Create or link the actual resident booking when they move in. Use lead reports to compare enquiry sources and admissions.
Before you finish, and when something goes wrong
- A shared family phone number can represent different people. Verify the name and enquiry before merging or adding a duplicate.
- A visit or a promising conversation is not an admission. Check that a real booking exists before treating a bed as occupied.
- Switching branches can change who can work on the lead. Check the selected branch before making assignments or contacting someone.
- Do not publish lead contact details, internal notes or campaign performance. Contact people only for the purpose they enquired about.
If a save times out, check the record before repeating it. If access is denied, ask the owner to review your hostel assignment and permissions. Never share your login to work around an access restriction.
Related help
Still stuck?
Tell us the screen name, what you tried and what happened. Remove personal details, passwords and private links from any screenshot.